Welcome to the

Tabcorp Gaming Solutions Management Program

For Hospitality Professionals

If you’re a CCV or AHA venue or a member of an industry association you may be eligible for a course discount – Ask us

The Program

The Tabcorp Gaming Solutions (TGS) Management Program, aligned to the nationally recognised Diploma of Leadership and Management, from Tabcorp Training (RTO code: 40865) is designed to build industry-specific knowledge and unlock the potential of highly motivated managers (Hotel, Venue Gaming and Operations) and other key managers of hospitality teams.

Across nine subjects, the content of the program covers topics required for expert hospitality management and career advancement – Marketing, Customer Service, Managing People 1 & 2, Business & Operational Planning, Project Management, Financials, Continuous Improvement and Information & Communication.

Benefits for participants:

  • Develop knowledge and practical skills related to leadership and management
  • Learning customised to a participant’s specific role and workplace
  • Nationally recognised qualification (Diploma of Leadership and Management BSB51915) on successful completion of all requirements

Benefits for employers:

  • Material tailored to the industry and highly relevant within the context of a venue
  • Skills and training aligned to business needs
  • Improvement of manager’s skills can contribute to business outcomes
  • Payment plans available

About Tabcorp Training

Tabcorp Training (RTO code: 40865) offers the TGS Management Program. Tabcorp established Tabcorp Training as a Registered Training Organisation (RTO) to deliver a range of quality accredited and non-accredited programs to venues and their staff.

Participants who successfully complete the TGS Management Program will receive a nationally recognised qualification, Diploma of Leadership and Management (BSB51915).

As an RTO, Tabcorp Training has a range of formal and regulatory obligations.

At A Glance

Admission: See selection process
Number of participants: Limited to between 15 and 20 participants per course
Duration: Indicative duration 6-12 months
Cost: Price on application*
Location: Workshops held within the CBD and inner suburbs of Melbourne or Sydney
* Industry-specific discounts may apply

Program Overview

The subjects making up theTGS Management Program should be undertaken sequentially with participants attending every workshop in their group, as follows:

Subject 1


  • Introduction to marketing
    e.g. Customer segments, customer perceived value, the marketing mix
  • Marketing context
  • Marketing in Action
    • Taking a product concept through to marketing activities
    • Cost benefit analysis/business case
Subject 2

Customer Service

  • Customer service basics
    e.g. Moments of Truth, customer loyalty
  • Customer service framework
    • Venue products/services, customer service activities/standards, SOPs, customer feedback
  • Managing customer service
    • Manager’s role in supporting customer service delivery – including managing complaints

Subject 3

Managing People 1

  • Leadership
    • Key approaches
    • Tools for leadership – Situational Leadership
  • Teams
    • Stages of development
    • Effective vs ineffective teams
  • Team management cycle
    • Set goals, plan work, undertake work, monitor and review
  • Managing people team activity
    • Simulated team work to outcome

Subject 4

Business/Operational Planning

  • Strategic vs. Operational planning
  • Planning framework
    • Set goals, develop plan, implement and monitor, review and refine
  • Business/operational planning activity
    • Analysis of business processes
  • Resource planning
    e.g. People, procurement

Subject 5

Project Management

  • Project management basics
    e.g. Roles/responsibilities, project management tools
  • Scoping
    Determining and managing project scope
  • Key project management stages:
    • Planning
    • Implementation
    • Monitoring & review
    • Progress and performance
    • Completion
  • Project management activity
    • Simulated project

Subject 6


  • Introduction to financials
  • P&L statements, balance sheets, cash flow, etc
  • Financial plans and budgets
  • Monitoring and controlling financials
  • Case study
    • Calculations and analysis

Subject 7

Continuous Improvement (CI)

  • Key concepts
  • CI cycle
    • Identify opportunity, identify improvement, implement, monitor
  • CI activity
    • CI processes simulation
  • CI in practice
    • Role of manager in encouraging CI
    • Processes to support CI

Subject 8

Managing People 2

  • Tools for team management
    e.g. Feedback, addressing issues, role modelling
  • Supportive communication
    • Having diffcult conversations
  • Developing ‘Emotional Intelligence’
    • Personal and social skills

Subject 9

Information and Communication

  • Presenting information clearly
  • Presenting information in different contexts
    • Meetings
    • Formal presentations
  • Information and communication activity
    • Planning and delivering a presentation

Selection Process


Individual applicants may apply directly or organisations may choose to nominate potential applicants for participation in the TGS Management Program.


Following review of applicants against the selection criteria, successful applicants receive an email from Tabcorp Training with information and instructions for registering for the program.


Once Tabcorp Training receives your registration, a confirmation email is forwarded, including all relevant workshop details.

Selection Criteria

Experience and Previous Learning

Prospective participants must have at least 2 years management experience in the hotel and club industry, including experience in managing a team of staff, business planning and some financial experience/responsibility.

Please note: the program many not be suitable for candidates who already have/are studying towards a higher level business or management qualification (e.g. degree, MBA).

Personal Attributes and Competencies

Prospective participants must:

  • Be highly motivated to undertake a program of this kind to enhance their management knowledge and skills, and have the ability to demonstrate and apply these skills in the workplace;
  • Commit to attending workshops and undertaking assessment to meet all requirements and deadlines;
  • Be able to understand abstract ideas and apply them to the bigger picture in a practical manner;
  • Meet high standards of literacy and numeracy; and
  • Be employed either full-time or part-time (no casual staff)

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