Solutions to Drive Performance
Working with Tabcorp Gaming Solutions isn’t just a gaming service, but a comprehensive end-to-end solution. Learn more about our solutions and how we tailor them to your venue’s specific requirements.
About Tabcorp Gaming Solutions
Tabcorp Gaming Solutions (TGS) provides gaming clubs and hotels with solutions for sustainable long-term performance and profitability.
Our services include recommendation and supply of the latest gaming machines, interior renovation and refurbishment, loyalty and marketing programs, business analysis and strategic insights, and capital investment for growth.
The Tabcorp Gaming Solutions Approach
TGS offers additional capability and scale to your business.
- Capital funding for your venue
- Purchase of gaming machines and ongoing supply and maintenance
- Ongoing upgrade program of machines and games to ensure your product offer is the best in market
- All entitlements and licenses remain with your venue
To optimise gaming floor performance, we provide unbiased gaming product recommendations and fulfillment.
- Game Performance Guarantee to swap out under performing games
- Prompt and reliable gaming machine service and maintenance via our Service Support Centre (a single point of contact to expert technicians and Gaming Machine Break Fix servicing)
- Our warranty conditions cover new games, machine servicing and coverage of all spare parts
Analysis and Insights
TGS offers detailed reporting and analysis on the performance of your venue.
- Venue benchmark reporting against competitors within your Local Government Area (LGA) and the whole of your state
- Innovative performance dashboards via a safe and secure cloud-based platform delivering unique insights about your venue
- Dedicated Business Partnership Managers provide unbiased independent support, market insights and competitor analysis
Renovation and Refurbishment
Our interior design specialists enhance your floor plan to suit existing and emerging customers and drive performance.
- Full project management, from concept and briefing, to tender management, implementation, launch and postlaunch assessment
- Gaming room concepts, upgrades and resizing
- Food and beverage upgrade
- Venue refurbishment, including drafting and 3D design
Training and Development
- Loyalty system and customer re-engagement training provided by our in-house team of system and loyalty specialists
- In venue loyalty delivery through implementation of best-in-class procedures
Marketing and Membership
TGS supports your venue to develop, activate and monitor marketing initiatives, along with driving membership retention and acquisition.
- Expert marketing strategy and creative design specifically for your pub or club
- Fully integrated campaigns to drive visitation and loyalty membership at key periods
- Access to a direct marketing platform to communicate in-venue offers and rewards via email, SMS and social channels
- Access to marketing third-party partners including print and media, to assist in bringing your venue’s activations to life
Optimising your Venue’s Potential and Performance
We tailor our solutions for each customer, as we understand that every venue’s requirements are unique.
Our team meets with you to understand your venue’s requirements, challenges and opportunities.
2. Solution Proposal
We provide a proposal detailing our recommended solutions to drive performance for your venue.
3. Strategy For Success
By reaching agreement to work with us, our expert team joins forces with you to formulate a plan focused on growth opportunities.
We provide you with access to the resources, expertise, tools and training to turn your venue from good to great.
5. Performance Reporting
We help you understand the performance of your venue, from the gaming floor to your membership, with state-of-the-art reporting tools.
6. Ongoing Support
We stay in touch with in-person visits and phone calls on a regular basis to support you every step of the way.
Our Customer Network
How much does Tabcorp Gaming Solutions cost?
TGS is calculated on a fee per machine per day, however, every venue is different so every solution is unique. Depending on the requirements of the venue, which may include gaming machines, capital investment and refurbishment the cost will vary.
Does Tabcorp Gaming Solutions take over ownership of a gaming club or hotel’s entitlements?
Not at all. The entitlements remain the asset of the venue. TGS purchases the physical gaming machines and games (ancillary hardware, systems etc.). All improvements, entitlements and licenses remain with your venue.
Is the Tabcorp Gaming Solutions model flexible when dealing with each venue?
Yes – we’re all about you. Our packages are tailored to suit the individual requirements of each venue.
Do you have a preferred electronic gaming machine supplier?
TGS is one of the largest buyers of electronic gaming machines in Australia, so we have strong relationships with a diverse, competitive range of suppliers. Our experts offer an unbiased assessment of the best machines to suit your venue and business objectives, and we supply and maintain those machines with only your venue’s needs in mind.
Is Tabcorp Gaming Solutions only for under-performing venues?
No – we provide additional capability and scale for your business, big or small. Capital funding may be used in venue refurbishment, upgrading your gaming floor, professional services (such as marketing), promotional advice and interior design.
Does Tabcorp Gaming Solutions take over the day-to-day operations of a gaming club or hotel?
No – our approach is consultative – we work closely with the venue management team – and all final decisions belong to the venue. As a TGS customer, you will benefit from advice, insights and knowledge to help your business grow and gain optimal results from your floor, but you call the shots.
Does Tabcorp Gaming Solutions impact the number of jobs within the industry?
Case studies of our TGS customers show their venues have experienced turnover growth. In that respect, many venues choose to increase their workforce in order to deliver higher levels of customer service. Like our customers, we’re interested in growing the industry to its full potential.
Is Tabcorp Gaming Solutions only focused on gaming?
No – we offer an end-to-end solution for your venue to ensure your customers get a first class experience every time they visit.
After a gaming club or hotel chooses to work with Tabcorp Gaming Solutions, is that the end of the relationship?
No – over the period of the contract a dedicated Business Partnership Manager will be working closely with you and the management team, to ensure all business strategies are implemented and executed to drive performance.
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