Tabcorp Field Services (TFS) is an integral part of life at Tabcorp Gaming Solutions yet frequently flies under the radar. Tabcorp’s General Manager of Operations, Peter Hollis, explains why prevention is better than cure when it comes to gaming machine maintenance. Peter Hollis and his Tabcorp Field Services (TFS) team works behind the scenes to ensure all 179 venues within Tabcorp Gaming Solutions’ (TGS) network run smoothly, along with the Keno and TAB technical requirements for pubs and clubs. Responsible for Australia’s eastern seaboard and Tasmania, Hollis and his team ensure technical downtime is kept to an absolute minimum, especially during key events, such as Spring Carnival, or when a hotel or club has been impacted by a natural disaster. When such breakdowns do occur, it can hurt the venue’s bottom-line if customers are forced to seek alternative venues. To the well-oiled machine that is TFS, every job with which they are involved is of equal importance – irrespective of size, venue or location. TFS is the primary service delivery and centre of operational excellence for Tabcorp. As a result, it is motivated by a core customer value proposition to support its partners and service offering. “We service customers at…
Poor car flow can cause your patrons a world of pain and result in a loss for your business. It can also be regarded as a difficult and expensive issue to solve, but it doesn’t have to be that way, explains Basim Aljabary.
Security is naturally a key factor in venue management, especially for gaming floors with their inherent issue of being a cash-heavy environment. There are various contemporary access solutions to help ensure entry into sensitive areas is restricted to those who have the right to be there, but have you considered going wireless?
Kenny Soutar, ANZ Country Manager for Fluke Networks, explains why venue
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