Tabcorp is bound by and complies with the Privacy Act, the Australian Privacy Principles (APPs) and (where relevant) the Privacy (Credit Reporting) Code 2014 (Privacy (Credit Reporting) Code).
Tabcorp is committed to implementing practices, procedures and systems that:
You can contact our Privacy Officer to discuss any privacy related queries you may have – email firstname.lastname@example.org or telephone +61 3 9868 2100.
Where applicable, Tabcorp will rely on the “employee records exemption” in the Privacy Act and any other applicable exemptions in the Privacy Act or other relevant legislation. The employee records exemption means that in many cases, Tabcorp is not bound by the requirements of the Privacy Act in relation to personal information it holds about its current or former employees (relating to their employment).
This depends on your dealings with us, and the requirements of the laws, regulations, licence conditions and betting rules applying to us, e.g. under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act). We note that this list is not exhaustive.
To open and operate a Tabcorp account (whether this is a Keno, TAB or Luxbet account), we need your:
We may also ask for copies of documents confirming your identity, such as your:
We may ask for other details from you, such as:
If you apply to become a Platinum or Premium customer or apply to receive access to TAB Studio, in addition to information provided to open a wagering account you will need to supply your wagering account number(s) (if applicable) and other details as may be reasonably required by us.
If you open an account with us, or access or use your existing account, using your mobile device (e.g. a smart phone) whilst in one of our retail agencies or venues, you consent to Tabcorp collecting your personal information (including the fact that you are in that agency or venue at the time of opening your account or accessing or using your account) via your mobile device (Mobile Device Information). Tabcorp may disclose your Mobile Device Information to that retail agency/venue for analytical purposes and direct marketing, as described in section 5.5.
If you win a prize, or apply for an unclaimed prize or dispute a decision we make, we will collect your personal information including your name, residential address and contact phone number.
If you send us an enquiry through one of our websites, we may collect your name, phone number and email address.
If you wish to be employed or engaged by Tabcorp (directly or indirectly, e.g. as an employee of a labour supply company), we will need personal information about you which may include:
Tabcorp may for example search government records and publicly available sources, including social media and other internet sources, for background information about you.
Tabcorp requires background information as part of its assurance program on the identity, honesty and integrity of both prospective and current employees. Background checks may require Tabcorp to disclose information about you to certain regulators and other third parties.
If you are a supplier of goods or services to Tabcorp, or are employed or engaged by such a supplier, we may collect personal information about you including:
To become a Tabcorp shareholder you may need to provide your:
We will also require copies of identification documents, such as:
Once you have invested, we may collect:
We also collect names and contact details of managers and key personnel at institutions (e.g. banks) which offer customers investment products incorporating Tabcorp shares.
If you register or enrol to participate in a Tabcorp Training program, we will collect personal information including your:
We may ask for copies of documents confirming your identity, such as your:
We may also ask for other details from you, such as:
Other companies in the Tabcorp Group (our related bodies corporate) may provide us with information about you such as:
Under the AML/CTF Act we may have to:
For security reasons we may collect footage from video surveillance at our retail agencies and venues including those owned and operated by third parties under licence.
We may collect information regarding your online behaviour, including:
You can set your browser to accept or reject all cookies, or notify you when a cookie is sent. If you reject cookies or delete our cookies, you may still use our websites, but may not have access to “account holder only” or other restricted areas.
In some instances, we may provide credit to customers. We may collect and hold credit information and credit eligibility information about those customers.
We generally collect your personal information directly from you via one of our websites or Apps or via telephone, by mail or in person. However, we may collect information from a third party if it isn’t reasonable or practicable to collect it from you or if necessary to satisfy our legal obligations.
For example, we may collect your personal information from:
We may derive credit information from your dealings with us in relation to credit, e.g. when you make payments to us.
We may combine credit reporting information from a credit reporting body with our own information relevant to your credit worthiness, to derive further information about your credit worthiness which we may use to determine whether to offer credit to you.
Betting rules relevant to Tabcorp’s wagering entities require us to record bets made over the telephone. Luxbet’s NT licence also requires us to record all telephone conversations customers make to Luxbet (including all bets, queries and disputes).
All phone calls to Operator Assist, Touchtone, Speech Express and Tabcorp Customer Service are recorded for regulatory, verification and quality purposes.
Our reasons for collecting and holding your personal information include:
Another reason for collecting and holding your personal information is to comply with our legal obligations. For example, we may be legally required to collect personal information under:
We may also be required to collect personal information for the purpose of investigations by law enforcement agencies like the Australian Federal Police, the Australian Competition and Consumer Commission, the Australian Securities and Investments Commission and the Australian Crime Commission.
Unfortunately, if we are unable to collect your personal information we may not be able to provide our products and services to you and/or any account that you may hold may not perform properly. We may also be unable to issue or administer any Tabcorp shares you have applied for.
Information about how we use and disclose personal information is below.
This list is not intended to be exhaustive and there may be other third parties to which we give your personal information (for example, professional advisors or insurers) where required or permitted by law.
We may disclose personal information to our employees and contractors, but only as needed to perform their jobs (they have obligations to treat the personal information they access as confidential).
If you win a major prize we may give your details to external publicity businesses for reasonable promotional activities. By entering into a promotion with one of our companies, you will be consenting to this use of your personal information.
We may disclose personal information to the organisations that assist us to:
We may disclose your personal information to:
We may disclose your personal information to our retail agencies and venues (including their owners, managers, operators and staff) for purposes including allowing them to:
and to otherwise help us to manage our relationships with our retail agencies and venues.
Tabcorp may also disclose your Mobile Device Information to the owner/manager/operator/staff of the retail agency/venue where you are when you open your account with us or where you are when you access or use your existing account, for use in direct marketing to you (including via electronic messaging such as email or SMS).
Our retail agencies and venues may have their own privacy policies which explain how the agency/venue will collect, store, use and disclose your personal information.
We may disclose personal information to our related bodies corporate:
If you join a Tabcorp loyalty program, we may disclose your personal information to business partners outside the Tabcorp group (e.g. racing clubs and sports controlling bodies across Australia) and from time to time other third parties, so they can send you promotional offers and information about their products and services.
If you have or apply for a credit betting facility with us, we may disclose personal information about you to credit reporting bodies:
If you fail to meet your payment obligations or commit a serious credit infringement, we may also be entitled to disclose this information to credit reporting bodies in accordance with the Privacy Act.
The credit reporting bodies to which we may disclose your personal information include:Veda Advantage Information Services and Solutions Limited (ABN: 26 000 602 862) (Veda)
You have the right to request that Veda does not use your credit reporting information for the purposes of pre-screening of direct marketing. You also have the right to request that Veda does not use or disclose your credit reporting information if you believe on reasonable grounds that you have been, or are likely to be, the victim of fraud (i.e. if you suspect someone may use your identity to apply for credit). You must contact Veda directly if this is the case.
We may use and disclose your personal information for marketing purposes, including to:
By agreeing to the terms and conditions for your Tabcorp account(s) or for your Tabcorp Training account(s), you consent to all of the above. Your consent will last indefinitely (including after your Tabcorp account(s) are closed) but each time you are sent a marketing communication, you will be able to opt-out from future marketing communications. You can also opt-out from future marketing communications at any time (email: email@example.com). We will promptly action any opt-out request.
You also consent to receiving marketing material from our third party partners, which consent will also last indefinitely (including after your Tabcorp account(s) are closed) but you may withdraw that consent at any time – to withdraw your consent, follow the instructions in the advertising material or on the third party’s website or email: firstname.lastname@example.org.
we may disclose personal information to the other business so the product or service can continue to be provided to you. By agreeing to the terms and conditions for your Tabcorp account(s) or for your Tabcorp Training account(s), you consent to this disclosure, but you may withdraw that consent at any time – email: email@example.com.
Under the AML/CTF Act we may monitor transactions on your account(s), including emails you send to us.
We may use and disclose information collated during monitoring, including by releasing your personal information to government authorities, to sporting bodies, to bookmakers and to other betting and gambling operators. We will not tell you when we monitor your transactions or if we disclose any personal information obtained.
We record various types of telephone calls – see section 3 above.
We may disclose the details of your calls with us to enforcement agencies, regulators and external advisors. We will not notify you of those disclosures.
If you would like to request a copy of your recorded telephone calls, please send a written request (including your email address) to:Privacy Officer
We will use our reasonable endeavours to respond to your request within 30 days.
Tabcorp takes reasonable precautions to protect the personal information it holds from:
These include, for example, the protection of passwords using industry standard encryption; measures to preserve system security and restrict unauthorised access; and back-up systems to reduce the risk of accidental or malicious loss of data. We may use third party providers to store personal information electronically. We take reasonable steps to ensure this information is held securely.
Documents verifying your identity and any credit card information you send us will be stored in a secure database with limited access requiring a password or other unique identifier.
Unfortunately there is always risk involved in sending information through any channel over the Internet. You send information over the Internet entirely at your own risk.
We will take reasonable steps to ensure the personal information we hold about you is accurate, up-to-date and complete. Please let us know if there’s a change to any of the details you have given to us.
You have a right to ask for access to the personal information we hold about you. Please contact the Privacy Officer at:5 Bowen Crescent, Melbourne VIC 3000
Your personal information will usually be available within 30 days of your request. If there is a fee for accessing your personal information, we will confirm the amount before providing the information.
In some circumstances we may decline to grant you access to your personal information (for example, if the release of your personal information would have an unreasonable impact on the privacy of others). Please see the APPs for further information.
If we refuse access to your credit information or credit eligibility information in accordance with an exception in the Privacy Act, we will (where reasonable) provide you with a written notice specifying the reasons for such refusal and your rights to raise the matter with an external dispute resolution scheme or the Office of the Australian Information Commissioner.
We may require evidence of your identity as part of the process of providing you with access to your personal information.
If you request access to credit information or credit eligibility information about you that is no longer in our possession, we will advise you of the credit reporting body from which you may obtain a copy.
You have a right to ask us to correct the personal information we hold about you. Please contact the Privacy Officer at:Privacy Officer
It is not always possible to remove or modify information in our databases, but we will take reasonable steps to correct your personal information to ensure that it is accurate, up-to-date, complete, relevant and not misleading.
If we decline to make your requested correction, you may request us to attach to your personal information a statement that it is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will take reasonable steps to do this.
If we disclosed your personal information to a third party before correcting it, you may request us to notify the third party of the correction we’ve made. We will take reasonable steps to do so unless this would be impractical or unlawful.
We will not charge you to request a correction, for making a correction or for associating a statement with a record.
If you have a concern about how we have handled your personal information, please let us know so we can address the problem. You can contact us at:Privacy Officer
To lodge a formal complaint, please send details to the Privacy Officer in writing. We will attempt to respond within a reasonable time, usually 30 days. Tabcorp treats all privacy complaints seriously and any complaint will be assessed by our Privacy Officer with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need to investigate the complaint appropriately.
If your complaint is not resolved by our Privacy Officer and concerns credit-related personal information, you may be able take it to an external dispute resolution scheme. The Privacy Officer will give you details of the relevant scheme.
If your complaint is not resolved by our Privacy Officer or an external dispute resolution scheme, you can refer it to the Office of the Australian Information Commissioner. The contact details are:
If your complaint is not resolved by our Privacy Officer or an external dispute resolution scheme, you can refer it to the Office of the Australian Information Commissioner. The contact details are:Office of the Australian Information Commissioner
We may disclose your personal information to recipients located outside Australia that provide services to us (for example, we may disclose your personal information to third parties in the United States of America, United Kingdom, Japan, Ireland and India) who provide customer relationship management services, identification and fraud detection services, cloud and data storage services, IT support services and other third party services to us.
However, we only disclose personal information to an overseas recipient if:
We do not currently disclose credit information or credit eligibility information (other than identification information) to overseas recipients.
We won’t collect sensitive information, such as your:
We note that the AML/CTF Act may require us to collect sensitive information (for example, to verify your identity), and we may collect this from third parties. The information will be stored securely in an AML/CTF Risk Register and you will not have access to it. You will not be informed that we have collected the sensitive information.
If we consider that you pose a high risk to our business, we may disclose sensitive information about you to government authorities and may use the sensitive information as grounds to stop providing our services to you. We may freeze your account without warning and without telling you we are relying on sensitive information to do so.
then it will take reasonable steps to destroy the personal information or ensure it is de-identified.
General explanations of what is meant by terms including “credit information” and “credit eligibility information” are below. Detailed definitions of these terms can be found in the Privacy Act. You can access the Privacy Act via the Office of the Australian Information Commissioner’s website.
Credit information includes:
|Identification information||E.g. your name, address, date of birth and current employer.|
|Consumer credit liability information||E.g. details of consumer credit accounts that you hold or have held, such as the type of account, maximum credit limit and terms and conditions for repayments.
Consumer credit means credit that is intended to be used wholly or primarily for personal, family or household purposes or in relation to residential property for investment purposes.
|Repayment history information||For a consumer credit account that you hold or have held, details of whether or not you have made your repayments by the applicable deadlines and, in the case of overdue payments, when the payment was eventually made.|
|A statement that Tabcorp has made an information request about you to a credit reporting body||An information request is when Tabcorp asks a credit reporting body to provide it with credit reporting information about you.
Credit reporting information includes credit information (such as the information listed in this table) about you and information derived by a credit reporting body about your credit worthiness, such as your credit score and risk rating.
|The type and amount of credit sought by you||E.g. details of consumer credit accounts that you hold or have held, such as the type of account, maximum credit limit and terms and conditions for repayments.
The type and amount of consumer credit or commercial credit sought by you in an application, in connection with which Tabcorp has made an information request.
|Default information about you||Default information is information about a payment that you are overdue in making as a borrower or guarantor that has been overdue for at least 60 days.|
|Payment information about you||If default information regarding an overdue payment is provided to a credit reporting body and then the overdue payment is subsequently paid, payment information is a statement that the amount of the overdue payment has been made.|
|New arrangement information about you||This is information about overdue payments by you in relation to consumer credit that Tabcorp has provided to you and about which Tabcorp has provided default information to a credit reporting body. New arrangement information about you is a statement that the terms and conditions of your original credit have been varied or that you have been issued with new credit in relation to the original credit.|
|Court proceedings information about you||This is information about a judgement of an Australian court that is made against you in relation to any credit that you have received or applied for.|
|Personal insolvency information about you||This is information about you that is entered in the National Personal Insolvency Index that relates to your bankruptcy, a debt agreement proposal given by you, a debt agreement made by you, a personal insolvency agreement executed by you, a direction given, or an order made, under the Bankruptcy Act 1966 (Cth) that relates to your property, or an authority signed under that Act that relates to your property.|
|Publically available information about you regarding credit worthiness||This is publically available information about you that:
|Tabcorp’s opinion regarding serious credit infringement||Tabcorp’s reasonable opinion (if applicable) that you have committed, in certain circumstances, a serious credit infringement in relation to consumer credit that Tabcorp has provided to you.
A serious credit infringement includes:
Credit eligibility information includes: