Our Approach

TGS is Australia’s largest gaming services provider – focused on helping pubs and clubs improve their performance and profitability. We make it possible for our 170 venues across NSW and Victoria to achieve their potential and grow local market share.

We deliver a strategic and holistic commercial solution via five key areas.

Capital and financial investment for your venue

TGS provides additional capability and scale to your business. The capital funding is used in venue refurbishment with initial and annual product investment to enhance customer experience and drive revenue. TGS purchases the physical gaming machines and games. Gaming entitlements and licenses remain the asset of the pub or club.

Our services include:

  • Providing ongoing gaming machine and game supply.
  • An ongoing upgrade program of machines and games to ensure that the product offer is best in market. This continues throughout the life of the contract and deployments occur quarterly.
  • TGS is supplier agnostic and purchases the machines and games best suited to each individual venue.
  • TGS provides capital funding to be used in venue refurbishment enhancing customer experience and driving revenue.

How we help

Once we partner with your pub or club, we provide an additional range of ongoing services to deliver operational excellence:

Comprehensive Support

We allocate you a dedicated Business Partnership Manager (BPM) who becomes your central point of contact for ongoing advice and coordination of the range of TGS support services. Our Service Support Centre diagnoses and rectifies gaming machine outages in conjunction with Tabcorp Field Service Support, which provides ongoing repairs and maintenance of your machines in-venue.

Professional customer-focused training

We’ve developed a modular training program for you and your staff, covering all elements of service, from RSG through to Advanced Management training – which can ultimately lead to a Diploma of Leadership and Management.

Access to the most innovative and popular gaming machines

TGS work collaboratively with management to ensure optimal results from your gaming floor. Our gaming product experts provide unbiased recommendations on the best gaming machine mix to maximise performance and revenue in pubs and clubs. TGS customers receive a complete end-to-end solution.

Independent Gaming Machine and Game Supply

TGS is one of the largest buyers of gaming machines in Australia with strategic manufacturer relationships and unparalleled access to new products. The diversity of our industry relationships provides us with a wealth of insights and experience.

New Gaming Product and Performance Guarantees

The TGS product team will provide new product recommendations and strategies to optimise gaming performance in pubs and clubs. And with our ‘Game Performance Guarantee’, we’ll swap out under-performing games so that you can continue to provide the best product to your members.

Service and Warranty

TGS provides prompt and reliable gaming machine service and maintenance. Pubs and clubs can access our Service Support Centre – a single point of contact to expert technicians and Gaming Machine Break Fix servicing. Plus, our warranty conditions cover new games, machine servicing and coverage of all spare parts.

How we help

Once we partner with your pub or club, we provide an additional range of ongoing services to deliver operational excellence:

Comprehensive Support

We allocate you a dedicated Business Partnership Manager (BPM) who becomes your central point of contact for ongoing advice and coordination of the range of TGS support services. Our Service Support Centre diagnoses and rectifies gaming machine outages in conjunction with Tabcorp Field Service Support, which provides ongoing repairs and maintenance of your machines in-venue.

Professional customer-focused training

We’ve developed a modular training program for you and your staff, covering all elements of service, from RSG through to Advanced Management training – which can ultimately lead to a Diploma of Leadership and Management.

Strategic business advice, insights and knowledge

TGS prepare detailed reports and analysis on the performance of your gaming floor and our dedicated Business Partnership Managers provide unbiased independent support, market insights and competitor analysis. We use the latest BI tools to provide performance updates and insights and use this to benchmark your venue versus Local Government Area (LGA) and the whole of state.

How we help

Once we partner with your pub or club, we provide an additional range of ongoing services to deliver operational excellence:

Comprehensive Support

We allocate you a dedicated Business Partnership Manager (BPM) who becomes your central point of contact for ongoing advice and coordination of the range of TGS support services. Our Service Support Centre diagnoses and rectifies gaming machine outages in conjunction with Tabcorp Field Service Support, which provides ongoing repairs and maintenance of your machines in-venue.

Professional customer-focused training

We’ve developed a modular training program for you and your staff, covering all elements of service, from RSG through to Advanced Management training – which can ultimately lead to a Diploma of Leadership and Management.

Targeted marketing and loyalty programs

As a TGS partner, you can access a range of marketing options – from network-wide campaigns that offer scale and exposure, to localised promotions that differentiate your venue, build awareness and drive visitation.

Leverage our marketing expertise and resources

Our expert marketing consultants and our in-house creative design studio devise marketing plans and produce artwork specifically for your pub or club, whilst our fully integrated campaigns drive visitation and loyalty membership at key periods of the year.

We’ll help you build awareness of your pub or club and its offerings through targeted marketing campaigns.

We can provide you with tailored direct marketing campaigns including direct mail, SMS and email to communicate in-venue offers and rewards such as birthday cards to your customers.

Network-wide campaigns maximise exposure and drive customer visitation – supported through a variety of channels including press, radio and digital channels.

Proven loyalty programs

TGS’s IGT Advantage Club® System and Diamond Rewards™ loyalty program help you grow your business through active customer engagement. This tiered loyalty system gives you detailed insight into your customers’ behaviour and preferences, ensuring a better customer experience. It also allows targeted segmentation within TGS local and network marketing campaigns.

Venue Rewards

Diamond Rewards™ is designed to attract and retain customers by offering a range of relevant and targeted rewards. The program encourages customers to spend more money in-venue through reward offers and points. The program can be integrated with your existing membership database and branded to your pub or club.

Player Rewards

TGS’s Player Rewards loyalty program lets you track the play of your gaming customers, and gives you the ability to recognise and reward them.

How we help

Once we partner with your pub or club, we provide an additional range of ongoing services to deliver operational excellence:

Comprehensive Support

We allocate you a dedicated Business Partnership Manager (BPM) who becomes your central point of contact for ongoing advice and coordination of the range of TGS support services. Our Service Support Centre diagnoses and rectifies gaming machine outages in conjunction with Tabcorp Field Service Support, which provides ongoing repairs and maintenance of your machines in-venue.

Professional customer-focused training

We’ve developed a modular training program for you and your staff, covering all elements of service, from RSG through to Advanced Management training – which can ultimately lead to a Diploma of Leadership and Management.

Gaming and hospitality design expertise

TGS’s interior design team and gaming experts take time to fully research your venue business objectives and target audience.

TGS work with you to formulate a zoned floor plan that offers dedicated areas which maximise different visitation motivations and drive overall performance.

Our dedicated project management team streamline the entire process from initial concept discussions and briefing, to managing the tendering process, overseeing implementation and to providing launch support and post launch assessment.

TGS will transform your pub or club into an exciting destination, delivering an experience tailored specifically to your customer base.

  • Specialist gaming interior design
  • Full project management
  • Gaming room concepts, upgrades and resizing
  • Venue refurbishment, including drafting and 3D design

Venue Design and Project Management.

  • Our design team develop and implement whole of venue solutions in line with the objectives of each operator utilising the capital sums provided by TGS.
  • Our project management team can oversee construction and ensure the integrity of each building project.

How we help

Once we partner with your pub or club, we provide an additional range of ongoing services to deliver operational excellence:

Comprehensive Support

We allocate you a dedicated Business Partnership Manager (BPM) who becomes your central point of contact for ongoing advice and coordination of the range of TGS support services. Our Service Support Centre diagnoses and rectifies gaming machine outages in conjunction with Tabcorp Field Service Support, which provides ongoing repairs and maintenance of your machines in-venue.

Professional customer-focused training

We’ve developed a modular training program for you and your staff, covering all elements of service, from RSG through to Advanced Management training – which can ultimately lead to a Diploma of Leadership and Management.

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